911
How 9-1-1 Works
When you need assistance from the Courtenay Fire Department for emergency situations, the 9-1-1 system provides immediate access to our services. Regardless of where you are calling from, when you dial 9-1-1, special 9-1-1 operators at the R.C.M.P. dispatch centre located on Ryan Road will answer your call. Once you have instructed them that you require fire department Services, your call will be transferred to the 9-1-1- fire department dispatch center in Campbell River.
When the fire department dispatch centre has received your call, the system in most cases will be able to identify the number of the telephone you are calling from, as well as the actual address of the phone and the name of the registered owner. If you do call 9-1-1 but can not speak or continue the call, help will still be sent to you. This problem is not uncommon; sometimes people are panicked or disoriented when they call in an emergency or are in personal danger and can not speak. The advantage of the automatic location identification in the "enhanced" 9-1-1 system accommodates this problem as it provides the caller's location.
The call-taker will ask for your name, address and phone number, and the nature of the emergency. This information is required in all emergency reports. Answer all questions as clearly as possible so the proper resources can be dispatched to your location.
Last Update : Friday, January 23, 2009