FAQs: Collection Schedule Changes

Answers

  1. Why is my collection schedule changing?

    1. Regional landfill holiday closures
      The regional landfill operated by Comox Strathcona Waste Management will be closed on all statutory holidays starting January 1, 2021. This means there would be no place to deposit collected materials on holidays, and neither the City nor our contractor can store these materials overnight until the landfill reopens. For more information on the landfill please visit www.cswm.ca/hours

    2. New zones for our growing community
      Courtenay’s collection zones haven’t changed much in many years. Meanwhile, our city has grown a lot, especially in East Courtenay and parts of South Courtenay. As a result, in some parts of Courtenay our contractor Emterra Environmental hasn’t been able to complete their routes by the end of each collection day. They may then fall behind on subsequent collection days, and have to work overtime and on weekends to get caught up. This isn’t just more expensive to operate — it can also result in higher injury rates and exhaustion for collection crews.

      Spreading collection from four days to five days a week will reduce delays and provide a more reliable and efficient service for current and future Courtenay residents. The new zones have taken into account our current population, as well as areas where we expect more growth in the future.
  2. Is the City of Courtenay changing the frequency of collection?

    No. The City’s contract with Emterra Environmental still includes weekly garbage and yard waste collection, and recycling every two weeks. However, there may be some weeks in the year where your collection day shifts to the beginning of the following week. 

  3. How often will my collection day change?

    Your collection will shift by one day after each weekday statutory holiday. In 2021 these holidays are:

    • New Year’s Day, Friday, January 1
    • Family Day, Monday, February 15
    • Good Friday, Friday, April 2
    • Victoria Day, Monday, May 24
    • Canada Day, Thursday, July 1
    • B.C. Day, Monday, August 2
    • Labour Day, Monday, September 6
    • Thanksgiving Day, Monday, October 11
    • Remembrance Day, Thursday, November 11
  4. Why does my Residential Waste Collection Guide only show one zone?

    We wanted to make it easier for you to quickly find your collection days. Your printed guide will show the schedule for your specific collection zone. If you would like to view or print out a schedule for a different address, please visit www.courtenay.ca/recycling

  5. Can I get a reminder before my collection day?

    Yes! Subscribe to alerts by text, email, or voice message with the Courtenay Collects mobile and web app. Visit www.courtenay.ca/recycling or find it in the App Store or on Google Play.

  6. When can I expect my new Residential Waste Collection Guide in the mail?

    Your new guide will be mailed the week of December 7, 2020.