Curbside Collection Update

July 14, 2021

Crews from Emterra are working hard to catch up on the yard waste and recycling schedule. They’re experiencing ongoing high volumes from collection missed during the heat wave, combined with staffing shortages.

Did you know? The Courtenay Collects app is the best way to stay informed on updates for your zone, including service alerts for delayed or missed collection. Over 2,700 Courtenay households are already using the app. Subscribe for collection reminders and alerts to your mobile device or by phone or email at We thank you for your understanding and patience as our contractor works to get the collection schedule back on track.



July 7, 2021: Curbside collection update

Our collection contractor Emterra is collecting yard waste missed during last week's heat wave. For recycling, collection of materials missed last week will occur on your next regularly scheduled recycling day.

To check the custom collection schedule for your address and sign up for reminders and alerts, please visit

Thank you for your understanding as crews continue catching up from last week.


June 28, 2021: Curbside Collection Delays or Cancellations Due to Heat

Due to the extreme high temperatures, and concerns for the health and safety of collection crews, please expect delays or cancellations with curbside collection this week.

If crews are able to work on your designated collection day, the priority will be garbage collection, followed by recycling, then yard waste.

In the event collection of any of these materials is not completed this week, please hold on to your materials until your next collection day. We thank you for your understanding, please stay safe in this heat!

Stay informed: sign up for curbside collection reminders and alerts at