Waste Collection Billing FAQs


  1. Who is the City’s contractor for Residential Curbside Collection?

    Emterra Environmental.  Please contact directly at (250) 336-8066 or info@emterra.ca.

  2. I am a single residential dwelling home owner; can I receive an annual flat utility invoice and/or request a different garbage schedule?

    No. The garbage schedule for residential dwellings is set as per the Residential Curbside Collection Program schedule. Your annual garbage fee will appear on the annual Property Tax Notice. 

  3. I have mobility challenges and the new automated carts are difficult to bring to the curbside for pick up. Is there a service to help move the carts?

    An assisted set-out service is available to City of Courtenay residents at an annual fee.  You may contact Operational Services at 250-338-1525 or solidwaste@courtenay.ca to register your household for this additional service.