Bill Payments
Due to facility closures related to the COVID-19 outbreak, in-person payment at City Hall is not available at this time.
Payments for property taxes, development, building permits, and business licenses may be made online, by mail, or through the mail slot at City Hall. The City of Courtenay does NOT accept email transfers (e-Transfers). Emails are for enquiry purposes only.
Please use other available payment methods:
- Through your Financial Institution
- Through your Mortgage Agreement
- By Mail
- Drop off in City Hall Mail Slot
- Preauthorized Payment Program
If none of these options are available to you, a limited number of in-person appointments may be available. Please call 250-334-4441 to request an appointment.
Online Banking Instructions for Property Taxes and Utilities:
Online Payments During Facility Closures [PDF - 265 KB]
Other important information:
Please use one of the following options to pay property taxes:
Through your Financial Institution:
You may pay your taxes online through most financial institutions. Do not wait until the actual property tax due date to pay through your financial institution. More information on banking deadlines
Use your folio number as the account number. Insert zeros to complete the beginning of the number if necessary. Most online banking programs will not accept the period character that separates the first 6 digits from the last 3. If yours won’t accept the character, simply omit it.
Please see the list below for the specific payee details that pertain to your financial institution. If your financial institution is not listed, we are generally found as "Courtenay, City of", or "Courtenay - Taxes".
| Financial Institution | City of Courtenay Payee Name |
| Bank of Montreal | Courtenay, Taxes |
| CIBC | COURTENAY CITY TAX |
| Coastal Community Credit Union | Courtenay, City of - Property Tax |
| RBC | COURTENAY (CITY) - TAXES |
| Scotiabank | COURTENAY (CITY) TAXES |
| Tangerine (ING) | COURTENAY TAXES |
| TD Canada Trust | COURTENAY TAXES |
In Person Through Your Financial Institution
Please check with your financial institution for in-person payment options.
Through your Mortgage Agreement
If you have made arrangements through your mortgage agreement to have your financial institution pay your taxes on your behalf, they will receive your tax information directly from the City of Courtenay.
If you are unsure whether your mortgage company is paying your property taxes on your behalf, please contact the City of Courtenay Financial Services to confirm the information we have on file and then contact your mortgage company directly for verification.
By Mail
Courtenay City Hall, 830 Cliffe Avenue, Courtenay, BC V9N 2J7
Available for all non-cash payments and/or Home Owner Grants.
Make cheques payable to “City of Courtenay”.
Payments or Home Owner Grants received by mail after 4:30pm on the tax due date are considered late. If you are mailing your Home Owner Grant please ensure that you fill it out entirely and include your phone number in case any information is missing and we need to contact you. If it is not filled out correctly it may not be processed.
City Hall Mail Slot
Courtenay City Hall is located at 830 Cliffe Avenue.
The drop box is located to the right of the City Hall main entrance doors, and is available for all non-cash payments and/or Home Owner Grants.
Make cheques payable to “City of Courtenay”.
Payments or Home Owner Grants received in the drop box after 4:30pm on the tax due date are considered late. If you are dropping your Home Owner Grant in the mail slot please ensure that you fill it out entirely and include your phone number in case any information is missing and we need to contact you. If it is not filled out correctly it may not be processed.
Preauthorized Payment Program
The Tax Prepayment Plan is for those who wish to pay their taxes in advance throughout the year. Pre-payment occurs over 10 months, from August to May inclusive. Taxes are paid monthly via direct account debit on the first day of each month. This program is a prepayment program towards next year’s taxes. Any balance outstanding for current year taxes will be subject to 10% penalty after the July due date. Please read your tax notice carefully to see if there is a further balance due.
Other Important Information:
Banking Deadlines
Do not wait until the actual due date to pay through your financial institution.
To ensure your property tax payment has been received by the City of Courtenay on time, please make your payment prior to the due date. Most financial institutions do not process payments after 3 pm.
If a payment is made after your financial institution’s local cut off time on the due date, these payments will be processed with a payment date on the next business day and will be subject to a 10% penalty.
If a payment is rejected by your financial institution it will be subject to penalty.
Home Owner Grants
Financial institutions and mortgage companies do not accept Home Owner Grant applications. Property owners eligible for the Home Owner Grant must still complete their application each year and ensure it is received at City Hall prior to the tax deadline. Please submit Home Owner Grant applications directly to the City of Courtenay.
The online Electronic Home Owner Grant option is fast, easy and convenient, and is available until 4:30 pm on the due date.
Tax Deferment Program
The Property Tax Deferment Program offered by the Province of BC is a low-interest loan program designed to assist qualifying homeowners in British Columbia with paying the annual property taxes on their principal residence. Learn more
Have questions? We can help!
If you have any questions regarding your payment options, please contact City of Courtenay Financial Services at 250-334-4441 or e-mail finance@courtenay.ca