Bill Payments

March 17, 2010: Due to facility closures related to the COVID-19 outbreak, all payments for development, building permits, and business licenses will have to be made online or through the mail slot at City Hall.

For online payments, please use the City of Courtenay Utilities account through your online service provider. See this pdf for detailed instructions on making online payments: Making Online Payments During Facility Closures [PDF - 265 KB]

Please use one of the following options to pay property taxes:

Through your Financial Institution:

Online or Telephone Banking

You may pay your taxes online through most financial institutions. Do not wait until the actual property tax due date to pay through your financial institution. More information on banking deadlines

Use your folio number as the account number. Insert zeros to complete the beginning of the number if necessary. Most online banking programs will not accept the period character that separates the first 6 digits from the last 3. If yours won’t accept the character, simply omit it.

Please see the list below for the specific payee details that pertain to your financial institution.  If your financial institution is not listed, we are generally found as "Courtenay, City of", or "Courtenay - Taxes". 

Financial Institution City of Courtenay Payee Name
Bank of Montreal Courtenay, Taxes
Coastal Community Credit Union Courtenay, City of - Property Tax


Through your Mortgage Agreement

If you have made arrangements through your mortgage agreement to have your financial institution pay your taxes on your behalf, they will receive your tax information directly from the City of Courtenay.  

If you are unsure whether your mortgage company is paying your property taxes on your behalf, please contact the City of Courtenay Financial Services to confirm the information we have on file and then contact your mortgage company directly for verification.


In Person

At City Hall or your financial institution. Courtenay City Hall is located at 830 Cliffe Avenue. City Hall is open Monday to Friday, excluding holidays, from 8:30am to 4:30pm.  Cash, cheque and debit payments are accepted. Credit cards are not accepted. Make cheques payable to “City of Courtenay”. If using a debit card, please ensure your daily transaction limit is sufficient.


After Hours Mail Slot

A drop box is available by the front entrance to City Hall for all non-cash payments and/or Home Owner Grants.   Payments or Home Owner Grants received in the drop box after 4:30pm on the tax due date are considered late.  If you are dropping your Home Owner Grant in the mail slot please ensure that you fill it out entirely and include your phone number in case any information is missing and we need to contact you. If it is not filled out correctly you risk having it not processed.


Preauthorized Payment Program

The Tax Prepayment Plan is for those who wish to pay their taxes in advance throughout the year.  Pre-payment occurs over 10 months, from August to May inclusive. Taxes are paid monthly via direct account debit on the first day of each month.  This program is a prepayment program towards next year’s taxes.  Any balance outstanding for current year taxes will be subject to 10% penalty after the July due date.  Please read your tax notice carefully to see if there is a further balance due. 


Other Important Information:

Banking Deadlines

Do not wait until the actual due date to pay through your financial institution

To ensure your property tax payment has been received by the City of Courtenay on time, please make your payment prior to the due date. Most financial institutions do not process payments after 3 pm.

If a payment is made after your financial institution’s local cut off time on the due date, these payments will be processed with a payment date on the next business day and will be subject to a 10% penalty.

If a payment is rejected by your financial institution it will be subject to penalty.


Home Owner Grants

Financial institutions and mortgage companies do not accept Home Owner Grant applications. Property owners eligible for the Home Owner Grant must still complete their application each year and ensure it is received at City Hall prior to the tax deadline. Please submit Home Owner Grant applications directly to the City of Courtenay. The online Electronic Home Owner Grant option is fast, easy and convenient, and is available starting in late May until 4:30 pm on the due date.


Have questions? We can help!

If you have any questions regarding your payment options, please contact City of Courtenay Financial Services at 250-334-4441 or e-mail