Spring Programs Cancelled
On March 16, City of Courtenay made the decision to close facilities in order to lower the risk of transmission of the Coronavirus (COVID-19).
As a result of the ongoing concerns related to COVID-19 and to ensure the health and safety of the community and staff, the decision has been made to cancel all registered and drop-in activities for the spring session from April - June 2020.
We are working hard to process all program refunds as quickly as possible. We hope you can understand and appreciate the enormity of this task and that it will take some time to complete. Staff are working diligently and we thank you for your patience.
For online registrations your payment will be refunded directly to your credit card originally used to pay for the registration.
- For those registrations made in person or over the phone (paid by cash, debit, credit card or cheque) refund options at this time are a credit placed on your account, to original credit card or cheque for all other tenders. If you would like to have your credit paid out to you, please call the Lewis Centre 250-338-5371 or Filberg Centre 250-338-1000 and a cheque will be mailed to the account address as soon as possible.
All Memberships will be extended to cover the amount of time the facilities are closed. The additional time will be added to the memberships once Courtenay Recreation facilities have re-opened.
Our staff are available to answer your questions and process activity withdrawals and refunds. We may experience higher than normal call volume and we ask for your patience as our reduced work force strives to provide the best service we can during this time.
Thank-you all for your patience and understanding. We encourage you to stay active and healthy through our virtual videos posted under Virtual Recreation, Activities for Children and The LINC's April Activity Calendar for Youth at Home.