Accessibility Survey Now Open
The City of Courtenay is developing its first Accessibility Plan under the Accessible British Columbia Act, and we’re inviting residents to share their experiences with accessibility barriers in our community. Your feedback will help identify where barriers exist and guide meaningful actions to improve accessibility across City programs, services, facilities, and public spaces. Read the full media release for more information.
The survey is open from December 8, 2025 to January 16, 2026.
Printed copies or alternate accessible formats are available upon request.
Complete the Accessibility Survey
The City of Courtenay is committed to enhancing accessibility within the community. We aim for inclusivity in community facilities, infrastructure, and recreation programs, catering to individuals of all ages and abilities.
At the City we strive to:
- Welcome people of all abilities to our parks and public spaces, including recreation, and other community facilities.
- Create and periodically update community plans and regulations that positively impact neighbourhoods and the delivery of City services, including facilities, recreation programs, parks and infrastructure.
- Support the development and supply of adequate and affordable housing which either meets, or can readily be adapted to meet, the needs of people with disabilities.
- Design and build a street network and pedestrian infrastructure that is accessible to individuals of varying ages and abilities, with the needs of all users in mind.
- Provide access to local transit through sidewalk connections, passenger landing pads, and other bus stop facilities for people of all abilities.
- Improve city communication channels to ensure accessibility and inclusivity for all residents.
Enhancing accessibility
As of September 1, 2023, municipalities are listed as prescribed organizations in the Accessible British Columbia Act, which mandates them to create an Accessibility Committee, formulate an Accessibility Plan, and facilitate public input.
In the Comox Valley, the local municipalities — the City of Courtenay, Town of Comox, Village of Cumberland and the Comox Valley Regional District (CVRD) — collaborated to establish a formal relationship with the Comox Valley Accessibility Committee (CVAC). The CVAC will offer guidance and assistance in developing the Accessibility Framework, and supporting the implementation of individual Accessibility Action Plans for local governments as required.
Within this collective regional framework, each participating local government will have the opportunity to create individual action plans aimed at reducing or eliminating access barriers.
Comox Valley local governments accessibility framework
Accessibility questions or feedback
If you have questions or comments on the Accessibility Framework, please fill out our accessibility feedback form.
If you need the survey in an alternate format—or would like to provide feedback in another way—please contact us:
- Email: accessibility@courtenay.ca
- Mail: Corporate Officer, 830 Cliffe Ave, Courtenay, BC, V9N 2J7
- Phone: 250-334-4441 ext. 7225
We will work with you to accommodate your preferred way to submit feedback.
Learn more about the Accessible British Columbia Act on the Government of B.C. website, which outlines how the province is working to make communities more inclusive and accessible.