The "Your Courtenay, Your Voice" resident survey is a statistically-valid snapshot of community perception of City of Courtenay services, priorities and issues, along with opinion on the community's overall quality of life, and value for tax dollars.
The surveys will:
- help shape strategic priorities and budgets
- highlight key community issues and services
- assess resident awareness of City programs and services
- uncover potential service gaps
- support continuous improvement within the City
The City's survey contractor is PRA Inc.
2025 resident survey
The third year of the resident survey will take place November 3 to 21, 2025. Conducted by telephone with randomly selected Courtenay residents aged 18 and older, the survey helps the City track community priorities, measure changes over time, and guide future decisions about programs, services, and budgets. Results from the 2025 survey are expected to be presented to council near the new year.
2024 resident survey
Researchers randomly dialed Courtenay residents aged 18 and older in November 2024 to help the City assess community needs and track trends over time.
- In 2024, 84% of respondents rated the quality of life in the city as good or very good
- 70% perceived good or very good value for their tax dollars
- Respondents indicated that homelessness (42%) and a lack of affordable (7%), or available (6%) housing were the most important issues facing the City.
- Two-thirds of respondents (66%) were satisfied with the overall level and quality of services provided by the City of Courtenay.
- 2024 Resident Survey Results
2023 resident survey:
Statistically Valid Telephone Survey Results
- In 2023, 90% of repondents rated their quality of life in Courtenay as either good or very good.
- Nearly 4 in 5 respondents felt the overall value they received for their tax dollars was good or very good.
- According to respondents, the most important issue facing the City was homelessness (34%) followed by the lack of affordable housing (11%) and water issues (5%.)
- 2023 Resident Survey Results
About this project:
The "Your Courtenay, Your Voice" resident survey will be conducted annually from 2023 to 2027, then every two years thereafter. Building this comprehensive benchmark will help the City more accurately track trends, identify and target areas for improvement, understand evolving perceptions and priorities, and measure the effectiveness of specific initiatives.