The "Your Courtenay, Your Voice" resident survey is a statistically-valid snapshot of community perception of City of Courtenay services, priorities and issues, along with opinion on the community's overall quality of life, and value for tax dollars.
The surveys will:
- help shape strategic priorities and budgets
- highlight key community issues and services
- assess resident awareness of City programs and services
- uncover potential service gaps
- support continuous improvement within the City
The City's survey contractor is PRA Inc.
2025 resident survey:
Researchers randomly dialed Courtenay residents aged 18 and older in November 2025 to help the City assess community needs, track trends over time, and guide future decisions about programs, services, and budgets. The survey included 300 residents.
- In 2025, 81 per cent of respondents rated the quality of life in the city as good or very good.
- 70 per cent perceived good or very good value for their tax dollars.
- Respondents indicated that homelessness (35 per cent), a lack of affordable housing (7 per cent), and concerns related to traffic, road congestion, traffic lights and sidewalks (7 per cent) were the most important issues facing the City.
- 62 per cent of respondents were satisfied with the overall level and quality of services provided by the City of Courtenay.
- 2025 Resident survey results
2024 resident survey:
In 2024, Courtenay residents shared their views on quality of life, City services and community issues.
- In 2024, 84 per cent of respondents rated the quality of life in the city as good or very good.
- 70 per cent perceived good or very good value for their tax dollars.
- Respondents indicated that homelessness (42 per cent) and a lack of affordable (7 per cent), or available (6 per cent) housing were the most important issues facing the City.
- Two-thirds of respondents (66 per cent) were satisfied with the overall level and quality of services provided by the City of Courtenay.
- 2024 Resident Survey Results
2023 resident survey:
In 2023, Courtenay residents provided feedback on quality of life, municipal services and community priorities.
- In 2023, 90 per cent of respondents rated their quality of life in Courtenay as either good or very good.
- Nearly 4 in 5 respondents felt the overall value they received for their tax dollars was good or very good.
- According to respondents, the most important issue facing the City was homelessness (34 per cent) followed by the lack of affordable housing (11 per cent) and water issues (5 per cent).
- 2023 Resident Survey Results
About this project:
The "Your Courtenay, Your Voice" resident survey will be conducted annually from 2023 to 2027, then every two years thereafter. Building this comprehensive benchmark will help the City more accurately track trends, identify and target areas for improvement, understand evolving perceptions and priorities, and measure the effectiveness of specific initiatives.