Request a service

Service requests submitted through this form are monitored during regular operating hours. (Monday – Friday, 8 a.m. to 4:30 p.m.) For urgent after-hours issues, please call our 24-hour standby line at 250-338-1525.

Requests submitted via this form outside of business hours will be reviewed and prioritized for response the next business day.

Tell us about your request

Where is it located?
Request details (roads and transportation)
Please tell us more about your issue. If the specific issue is not listed, select 'other'.
Request Details (Water Services)
Please tell us more about your issue. If the specific issue is not listed, select 'other'.
Request Details (Wastewater & Stormwater)
Please tell us more about your issue. If the specific issue is not listed, select 'other'.
Request Details (Parks, Greenspaces, and Trails)
Please tell us more about your issue. If the specific issue is not listed, select 'other'.
Request Details (Solid Waste)
Please tell us more about your issue. If the specific issue is not listed, select 'other'.
Request Details (New Asset Request)
Please tell us more about your issue. If the specific issue is not listed, select 'other'.
If physical address within the City of Courtenay is not known, please narrow down your description to the nearest intersection or known location.
Please tell us more about your issue or request. 
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I prefer to be contacted by:
You may request a time of day when the City of Courtenay would contact you in this space.
Privacy disclaimer: 

The personal information on this form is being collected for the purpose of processing your service request, in accordance with section 26(c) of the Freedom of Information and Protection of Privacy Act. For more information about how this information will be used, please contact the Manager of Operational Logistics, Operational Services Department, City of Courtenay, 250.338.1525 operations@courtenay.ca.